FeaturedAgentforce
Agentforce is a business case before it is a build
Most agent programmes stall for commercial reasons, not technical ones. Settle the case, the owner and the measure before anyone designs an agent.
4 min read
Insights
Thinking for leaders making the call
Plain-spoken writing on agents, data, governance and value. No statistics we cannot stand behind.
All articles
Salesforce AI4 min read
Five questions to ask before your first AI agent
Five plain questions that separate an agent worth funding from an interesting experiment. Answer them before you commit budget.
Data 3604 min read
Why your data strategy decides your agent strategy
An agent is only as good as the data it can reach and trust. Start from the use case, unify what it needs, and govern it properly.
Enterprise Automation4 min read
Human in the loop: designing oversight that scales
Putting a person in front of every agent action does not scale and does not make it safe. Tier oversight by risk and design reviews that mean something.
Salesforce AI4 min read
Measuring value from Salesforce: a KPI framework
A four-layer KPI framework for Salesforce programmes, with baselines, benefit owners and a review cadence that keeps value in view.
Industry Insights4 min read
What agent-ready really means for financial services
In financial services, readiness for AI agents is less about technology and more about treating compliance, consent and privacy as design constraints.